Raxid Return & Exchange Policy

We use a 30-day return policy. This means you have 30 days to request a return after you receive the item. 

Items must be returned unused, in brand new condition and the original packaging. You will also need a receipt or proof of purchase. Please use the return form accompanying the product. If your return form has been lost, please click here to download the replacement form.

You can always contact us for any return questions via our Customer Support team: info@raxid.co.uk

Return Address:
SureStore, Orlando Street Bolton, BL2 1DU

Damages and issues:
Please check your order upon receipt and if the item is damaged or you have received the wrong item, please contact us immediately so we can assess and correct the problem. Contact our Customer Support team at info@raxid.co.uk

Exchanges:
If you want to exchange, then check the “Exchange” box on the return form, let us know your size/style, and we’ll take care of the rest once the item arrives. If you just need to exchange sizes, don’t worry about returning your armor and/or other items you received with your order.

Refunds:
Once we received the items we will inspect and we will notify you and let you know whether your refund has been approved or not. If approved, you’ll receive a refund back to your original payment method. Note that it may take up to 3 to 5 days for your bank or credit card provider to process and send your refund. If you received a return confirmation email from us but have not received your refund after 3 to 5 days, please contact your bank or credit card provider for assistance.

Price and Payment:
Prices on Raxid.co.uk are inclusive of V.A.T. at the current rate, but not delivery or insurance charges. Raxid reserves the right to alter prices without notice subject to factors outside of our control. 

If Raxid discovers a pricing error between your order being placed and your order being dispatched, we reserve the right to remove the product from sale and inform you accordingly. Should this be the case we will do our best to resolve this situation with you.

Purchase of the Products by the Buyer and passing of title in the goods to the Buyer is subject to payment in full of cleared funds by the Buyer to Raxid UK even where the Products have been dispatched to the Buyer.

Non- or failed-payment by the Buyer for any reason shall terminate the rights of the Buyer in respect of the relevant purchase for which payment has not been received and funds cleared.

When ordering or returning Products from outside of mainland UK, the Buyer will be responsible for any applicable postage charges, import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the Buyer; Raxid has no control over these charges.

Additionally, please note that when ordering from Raxid UK, the Buyer is considered the importer of record and must comply with all laws and regulations of the country in which the Buyer is receiving the Products.